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Free standard delivery on all orders
• Processing Time: Normally 5-9 Business Days Processing Time is from when you submit your order to when the item leaves the warehouse.
• Shipping Time (Expedited): Normally 3-10 Business Days
• Receiving Time = Processing Time + Shipping Time
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you wish to return or exchange your purchase, please be aware that the time limit begins on the day you receive your product and applies to new, clearance, open box and refurbished products. Customers return qualifications:
– 15 days for regular Cap Point customers. 30 days for Cap Point Elite members. 45 days for Elite Plus members.
Original shipping fee and insurance fee is non-refundable if return for refund.
$9.98 USD for 1st and following returns, which will be deducted from the refund.
In case you were wondering, and who wasn’t, a Cap Point Elite (and Plus) membership is earned via Our Free Rewards Program.
You have to spend at least $1,000 for Elite status in a calendar year and at least $1,800 for Elite Plus.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Covid-19 Shipping Delay Notice
The ongoing pandemic has caused worldwide delays in shipping. These delays have affected the entire apparel industry, particularly disrupting supply chains for retailers. Cap Point Store has not been spared from these disruptions, and as a result we are experiencing significant delays in order fulfillment.
Our team is doing our best to accurately project the timelines for all orders, but the unpredictability in the global supply chain means that there is always a risk of orders being delayed beyond our estimations. To ensure that you receive your order in a timely fashion, we recommend that you place your order early before you anticipate needing your product.